Respecting Your Privacy
The Orient values your business and respects your right to privacy. The
information you provide to us is collected with the intent of servicing you
better The Orient is committed to ensuring your personal information is
protected. The Orient understands and appreciates you are concerned about your
privacy and about the confidentiality and security of information we may
treating your personal information.
additional privacy provisions, which apply to our collection and use of your
personal information e.g. information provided when entering a competition,
subscribing to a newsletter, or participating in a survey.
What information is collected?
Access and Contact
If you make a reservation through our website, we ask for your name, address,
email address, phone and fax numbers, credit card number and expiration date.
If you're a travel agent, we also ask for your ARC/IATA/CLIA number, and travel
agency name. This allows us to secure your reservation and notify you of the
status of the reservation.
If you're a travel agent participating in our specialist programs, we also ask
for travel destinations you normally recommend to your clients.
When you participate in a contest or promotion, we may ask for your name,
address, phone number and email address to allow us to notify winners.
If you purchase The Orient merchandise, we ask for your name, address, email
address, phone and fax numbers, credit card number and expiration date.
Any personal information that we collect about customers including email
addresses will be kept in The Orient's database.
How is the information used?
Our security procedures
Information we collect is used to contact you to confirm a reservation or
merchandise order, confirm receipt of our specialist questionnaire, confirm
receipt of a contest entry, or contact you in the event there are questions
about any information you submit to us.
We may occasionally notify you of new developments at The Orient, including new
events, new guest services, and seasonal specials. If you do not want to
receive any unsolicited announcements from The Orient, we ask that you indicate
this preference where personal information is requested. Or please email us at
How is your information protected?
The Orient does not lease, sell, trade or give any of our customer information
to third parties.
Credit card information provided through our online reservations forms or
merchandise order form is encrypted and measures have been taken to secure our
server from any unauthorized access.
We recommend that any communications you send us via this site, including
comments, suggestions and questions, do not contain information that is private
or confidential. Credit card information should only be provided on the online
reservations or merchandise order forms that encrypts the number for your
Once we receive personal information from you, we take all reasonable steps to
ensure that all information we collect, use or disclose is accurate, up to date
and stored in a secure environment and accessed only by authorised persons.
The Orient adhere to the following Privacy Principles:
The Orient only collects personal information by fair, lawful and non-intrusive
The Orient only uses or discloses information for the purpose for which it was
The Orient takes reasonable steps within the boundaries of accepted everyday
work practises to ensure that the personal information it collects, uses or
discloses is accurate, complete and up-to date.
The Orient implements systems that protect the personal information it holds
from misuse and loss and from unauthorised access, modification or disclosure.
The Orient has a policy document outlining its information handling practices
and make this available to anyone who asks.
The Orient provides printed and digital means for individual access to personal
information it holds about that individual on request.
The Orient does not collect sensitive information unless the individual has
consented, it is required by law - or in other special specified circumstances,
for example relating to health services provision and individual or public
health or safety.
Accuracy of Information
The Orient endeavours to provide information that is accurate and up-to-date.
However, errors and omissions do occasionally occur. We advise visitors to our
site that all published information is subject to change, correction or
deletion. We apologize in advance if any misinformation creates an
inconvenience for you.
The Orient Proprietary Information
Information, ideas, text, logos, images, graphics, photographs, audio clips,
formats, and software contained on The Orient's site are the exclusive property
of The Orient or its content contributors. This content cannot be copied,
reproduced, or used without written permission from The Orient, except for
personal, informational, non-commercial purposes.
The Orient Trademarks
The Orient's site contains logos, trademarks, service marks and design elements
that are proprietary to The Orient. These trademarks are protected under
international laws and cannot be copied, reproduced or used without written
permission from The Orient, except for personal, informational, non-commercial
You may download and reproduce information on The Orient's website solely for
your personal, informational, non-commercial use. However, we advise you of the
Site content may not be modified, published, displayed, leased, sold, traded or
transferred in any way.
Software may not be re-engineered in any way.
Copyrights and proprietary notices included within the website may not be
deleted or altered in any way.
The Orient is not liable for any type or loss, injury or any type of damages
arising from the use of this site, including information provided by other
parties contributing content to this site. The site is provided on an "as is"
basis without warranties of any kind, either express or implied, including and
not limited to warranties or title or implied warranties of merchantability or
fitness for a particular purpose.
May we answer your questions?
The Orient invites any comments or questions about our privacy policies.
Please click here to send us an email