Respecting Your Privacy

The Orient values your business and respects your right to privacy. The information you provide to us is collected with the intent of servicing you better The Orient is committed to ensuring your personal information is protected. The Orient understands and appreciates you are concerned about your privacy and about the confidentiality and security of information we may collect about you. This Privacy Policy Statement will explain how we go about treating your personal information.

In addition to this Privacy Policy Statement, there may also be specific and additional privacy provisions, which apply to our collection and use of your personal information e.g. information provided when entering a competition, subscribing to a newsletter, or participating in a survey.

What information is collected?
  • If you make a reservation through our website, we ask for your name, address, email address, phone and fax numbers, credit card number and expiration date. If you're a travel agent, we also ask for your ARC/IATA/CLIA number, and travel agency name. This allows us to secure your reservation and notify you of the status of the reservation.
  • If you're a travel agent participating in our specialist programs, we also ask for travel destinations you normally recommend to your clients.
  • When you participate in a contest or promotion, we may ask for your name, address, phone number and email address to allow us to notify winners.
  • If you purchase The Orient merchandise, we ask for your name, address, email address, phone and fax numbers, credit card number and expiration date.

Access and Contact

Any personal information that we collect about customers including email addresses will be kept in The Orient's database.

How is the information used?

  • Information we collect is used to contact you to confirm a reservation or merchandise order, confirm receipt of our specialist questionnaire, confirm receipt of a contest entry, or contact you in the event there are questions about any information you submit to us.
  • We may occasionally notify you of new developments at The Orient, including new events, new guest services, and seasonal specials. If you do not want to receive any unsolicited announcements from The Orient, we ask that you indicate this preference where personal information is requested. Or please email us at mari@the-orient.net.
  • How is your information protected?
  • The Orient does not lease, sell, trade or give any of our customer information to third parties.
  • Credit card information provided through our online reservations forms or merchandise order form is encrypted and measures have been taken to secure our server from any unauthorized access.
  • We recommend that any communications you send us via this site, including comments, suggestions and questions, do not contain information that is private or confidential. Credit card information should only be provided on the online reservations or merchandise order forms that encrypts the number for your protection.

Our security procedures

Once we receive personal information from you, we take all reasonable steps to ensure that all information we collect, use or disclose is accurate, up to date and stored in a secure environment and accessed only by authorised persons.

The Orient adhere to the following Privacy Principles:

  1. The Orient only collects personal information by fair, lawful and non-intrusive means.
  2. The Orient only uses or discloses information for the purpose for which it was collected.
  3. The Orient takes reasonable steps within the boundaries of accepted everyday work practises to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to date.
  4. The Orient implements systems that protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
  5. The Orient has a policy document outlining its information handling practices and make this available to anyone who asks.
  6. The Orient provides printed and digital means for individual access to personal information it holds about that individual on request.
  7. The Orient does not collect sensitive information unless the individual has consented, it is required by law - or in other special specified circumstances, for example relating to health services provision and individual or public health or safety.

Accuracy of Information

The Orient endeavours to provide information that is accurate and up-to-date. However, errors and omissions do occasionally occur. We advise visitors to our site that all published information is subject to change, correction or deletion. We apologize in advance if any misinformation creates an inconvenience for you.

The Orient Proprietary Information

Information, ideas, text, logos, images, graphics, photographs, audio clips, formats, and software contained on The Orient's site are the exclusive property of The Orient or its content contributors. This content cannot be copied, reproduced, or used without written permission from The Orient, except for personal, informational, non-commercial purposes.

The Orient Trademarks

The Orient's site contains logos, trademarks, service marks and design elements that are proprietary to The Orient. These trademarks are protected under international laws and cannot be copied, reproduced or used without written permission from The Orient, except for personal, informational, non-commercial purposes.

Restricted License

You may download and reproduce information on The Orient's website solely for your personal, informational, non-commercial use. However, we advise you of the following:

  • Site content may not be modified, published, displayed, leased, sold, traded or transferred in any way.
  • Software may not be re-engineered in any way.
  • Copyrights and proprietary notices included within the website may not be deleted or altered in any way.

Disclaimer

The Orient is not liable for any type or loss, injury or any type of damages arising from the use of this site, including information provided by other parties contributing content to this site. The site is provided on an "as is" basis without warranties of any kind, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose.

May we answer your questions?

The Orient invites any comments or questions about our privacy policies. Please click here to send us an email.